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The following is a list of frequently asked questions regarding domestic shipping. For complete information on shipping, please visit our Shipping and Moving Supplies pages. This FAQ pertains to outbound domestic shipments only (does not include Alaska, Hawaii or Puerto Rico).
Yes. Many of our locations are capable of shipping large or odd-shaped items, such as furniture. Large or odd-shaped items often require specialized packaging. The UPS Store offers custom handling and packaging, from blanket wrap to custom cartons, crating, shrink-wrapping and palletizing. Your neighborhood location can advise you on the best packaging method for your item(s). Contact your neighborhood location to ensure it offers packing and shipping of large or odd-shaped items.
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No. However, you can drop off your pre-manifested packages at your neighborhood The UPS Store location. If you would like to schedule a pick-up, contact the package carrier directly.
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Several of our locations are capable of coming to your residence or business to pick up, pack and ship your item(s). However, we cannot pick up pre-manifested packages. You can drop off your pre-manifested packages at your neighborhood The UPS Store location. Because all of our locations are individually owned and operated, services and prices may vary. Contact your neighborhood location to ensure it offers this service.
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If you are a current mailbox holder, The UPS Store will receive and hold your packages for pick-up, subject to storage fees and other conditions (as applicable). We do not recommend that our locations accept packages for non-mailbox holders, as there is a security risk involved.
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Yes. Our locations are also approved drop-off locations for shipments. To drop off your package at The UPS Store, visit your neighborhood location and speak with our shipping experts.
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Delivery time depends on the service you purchase. The UPS Store offers UPS Next Day Air®, UPS 2nd Day Air, UPS 3 Day SelectSM, UPS Ground and other options.
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Contact your neighborhood The UPS Store location for days and hours of operation. For a list of shipping holidays, contact the package carrier directly.
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Use the online tracking feature to track your shipment. You will need your tracking number. If you don’t have the tracking number, contact The UPS Store location that shipped your item(s). Because our locations are individually owned and operated, the MBE corporate office does not have access to your shipping details. If you did not ship your item(s) at The UPS Store, contact the package carrier directly to obtain your tracking number.
If the information on the online tracking feature is unclear, contact the carrier directly to inquire about specific delivery details of your shipment.
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Contact The UPS Store location that shipped your item(s). Because our locations are individually owned and operated, the MBE corporate office does not have access to your shipping details. If you did not ship your item(s) at The UPS Store, contact the package carrier directly.
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Contact the package carrier directly to inquire about specific delivery details of your shipment.
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Yes. To receive e-mail notifications, use the online tracking feature. Before tracking your package, you have the option of entering up to three e-mail addresses and a short message (optional). When the package is delivered, e-mail notifications will be sent to all specified e-mail addresses with a link to the most current package information.
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No. Once your shipment leaves The UPS Store location, you may not upgrade the service level.
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Contact The UPS Store location that shipped your item(s) immediately to inquire about the possibility of address correction. If you did not ship your item(s) at The UPS Store, contact the package carrier directly.
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Contact The UPS Store location that shipped your item(s) immediately to inquire about the possibility of re-routing your shipment. If you did not ship your item(s) at The UPS Store, contact the package carrier directly.
For UPS shipments, UPS offers UPS Delivery InterceptSM, allowing the shipper (i.e., The UPS Store) to maintain control of packages as they move through the UPS network. This fee-based service allows shippers to request the intercept of packages prior to delivery, providing greater flexibility in managing shipping needs. When you select UPS Delivery Intercept, The UPS Store can request that UPS perform one of the following actions: return to sender; deliver to another address; reschedule delivery; and will call. To find out more about UPS Delivery Intercept and how to intercept a package, contact your neighborhood The UPS Store location.
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Each carrier offers a declared value program. Because our locations are individually owned and operated, prices may vary. Contact your neighborhood location for declared value pricing.
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If you are the sender, immediately notify The UPS Store location that shipped your item(s) to report a damaged shipment and begin the claim process. Have the recipient save all packaging material. Once The UPS Store location reports the damaged package, the carrier that shipped your package will initiate an investigation and may or may not approve the claim upon successful completion of the investigation.
If you are the recipient, contact the sender of the shipment to inform him or her that the shipment arrived damaged. Because the sender is the customer of The UPS Store, he or she will need to notify The UPS Store location that shipped the item(s) to report a damaged shipment and begin the claim process. Remember to save all packaging material.
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If you are the sender, immediately notify The UPS Store location that shipped your item(s) to report the lost or stolen shipment and begin the claim process. Once The UPS Store location reports the damaged package, the carrier that shipped your item(s) will initiate an investigation and may or may not approve the claim upon successful completion of the investigation.
If you are the recipient, contact the sender of the shipment to inform him or her that the shipment is lost or stolen. Because the sender is the customer of The UPS Store, he or she will need to notify The UPS Store location from which the item was shipped to report the lost or stolen shipment and begin the claim process.
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If you are the sender, immediately notify The UPS Store location that shipped the item(s) to report the late arrival of your shipment.
For UPS shipments, the sender may be entitled to a UPS Guaranteed Service Refund. The UPS Store location will be able to submit a UPS Guaranteed Service Refund request for eligible service refunds on your shipment. Refund checks will be made payable to you for the amount up to the UPS retail rate for shipping charges, and up to the UPS retail accessorial rate for refundable service options. The UPS Store location will be able to choose whether the check will be mailed to your address or the address of The UPS Store location. Service guarantees may be suspended during the holidays due to increased volume of packages. Please review the holiday schedule on www.ups.com.
If you are the recipient, contact the sender of the shipment. Because the sender is the customer of The UPS Store, he or she must immediately notify The UPS Store location that shipped the item(s).
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Let us know and we will respond as soon as possible.
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Frequently Asked Questions
General Questions
Domestic Shipping
Can you ship large or odd-shaped items?