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The following is a list of frequently asked questions regarding freight. For complete information on freight, please visit our Shipping and Moving Supplies pages.
Duties are fees imposed by customs on imported merchandise. The applicable charge will be based on the value and/or gross weight and may differ according to the commodity. Customers are responsible for payment of all duties and fees. Fees are implemented by the customs broker or agent for its services.
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Contact your neighborhood The UPS Store location for details on duties, taxes and fees. You can visit the U.S. Customs and Border Protection agency’s Web site at www.cbp.gov to find out what items are restricted from import into the United States. Visit the World Customs Organization’s Web site at www.wcoomd.org to find restrictions for other countries. Visit www.ups.com for a list of U.S. Customs Brokerage service fees. For more details, contact the UPS International Service Center at 800-782-7892.
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Many of our locations can ship your freight items anywhere they need to go - domestically and internationally. Because our locations are individually owned and operated, services and prices may vary. Contact your neighborhood location to ensure it offers packing and shipping of freight items.
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No. The freight experts at The UPS Store can build the crate at The UPS Store or your location, pack your item(s) securely inside, and ship it to its destination.
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Most of our locations offer pick-up services for freight items at a nominal fee.
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Yes. The freight experts at The UPS Store can build the crate at your location, pack your item(s) securely inside, and ship it to its destination.
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The freight experts at The UPS Store can ship items ranging in size from gym equipment and grand pianos to automobiles. Contact your neighborhood location for more details.
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Because all our locations are individually owned and operated, prices may vary. Contact your neighborhood location for pricing.
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Most freight carriers offer a declared value program for freight shipments for a fee. Contact your neighborhood location for declared value pricing.
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Let us know and we will respond as soon as possible.
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Frequently Asked Questions
General Questions
Freight
What are duties, taxes and fees?