Skip Navigation Links
The UPS Store® Pack & Ship Promise

We know how important your gifts are. That’s a fact we don’t take lightly at The UPS Store®. Certified Packing Experts® pack your gifts right and we stand behind our service. We promise.

Our Pack & Ship Promise®

If a participating location packs your item and ships it via UPS® and that item is damaged or lost in transit, you’ll be reimbursed:

  • The item’s value (subject to the lesser of actual value, replacement or repair cost per the UPS Tariff/Terms and Conditions of Service)
  • The full retail price you paid for packaging materials and services, and
  • Your cost for shipping (excluding Declared Value charges).


If you do not declare the value of the item at the time of the transaction and purchase Declared Value for that amount, your maximum reimbursement for the item’s value is $100.

The Pack & Ship Promise applies to packages:

  • Packed by The UPS Store associates, and using only new materials purchased at a participating location and
  • Shipped, by The UPS Store location that packed it, via UPS on that center’s UPS account to any domestic or international destination serviced by UPS.

The Pack & Ship Promise does not apply to:

  • Shipments processed through UPS.com or on your UPS account
  • Customer-packed packages
  • Items packed in materials provided free-of-charge by any carrier
  • Items shipped via UPS Freight, UPS Supply Chain Solutions or any other carrier
  • Items excluded or restricted from transportation by UPS or in violation of the UPS Tariff/Terms and Conditions of Service


Terms contained in the UPS Tariff/Terms and Conditions of Service

Pack & Ship Promise Frequently Asked Questions
  •  How can I find a location that offers the Pack & Ship Promise?
    Use our Find a Location tool for participating centers. Participating locations should also have a decal displayed next to their front door. Or, call ahead and ask any center associate if that location offers the Pack & Ship Promise.
    Use our Find a Location tool for participating centers. Participating locations should also have a decal displayed next to their front door. Or, call ahead and ask any center associate if that location offers the Pack & Ship Promise.
  •  What do I need to do to have my packages protected by the Pack & Ship Promise?
    Just take your item to a participating location and let The UPS Store Certified Packing Experts® handle the rest. We will professionally pack and ship your item via UPS®. You should know the value of your item to obtain Declared Value protection if the value of the item exceeds $100.
    Just take your item to a participating location and let The UPS Store Certified Packing Experts® handle the rest. We will professionally pack and ship your item via UPS®. You should know the value of your item to obtain Declared Value protection if the value of the item exceeds $100.
  •  Does the Pack & Ship Promise cost extra?
    No.
    No.