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History

Leadership

Meet the members of The UPS Store, Inc. Senior Leadership Team.

Company Leadership

Our Senior Leadership Team maximizes two best-in-class brands with the retail and franchising expertise that The UPS Store, Inc. offers, aligned with UPS and the purpose of moving our world forward by delivering what matters. Through shared vision and strategy, The UPS Store, Inc. and UPS leadership continue to excel in meeting the needs of our franchisees, our customers and our communities.


  • Michelle Van Slyke

    Michelle Van Slyke

    Interim President
    Senior Vice President of Marketing and Sales

    Michelle joined The UPS Store, Inc., in November 2010 as vice president of marketing. After joining the company, Michelle led a brand repositioning to focus on better serving the core customer of The UPS Store, small business owners. Most recently, she spearheaded the transformation of The UPS Store retail environment with the launch of a new and modern store design, an effort that included the most consumer insight and franchisee input of any design over the last 40 years. 

    Prior to joining The UPS Store, Michelle held various leadership roles for Ford Motor Company, including in customer service, product development, strategy, sales, marketing and advertising. She served as a vice president for Jaguar North America, Mercedes-Benz USA and Hyundai Motor America.

    She also held senior leadership positions at Jacuzzi Group Worldwide and Raley’s Supermarkets. Michelle completed executive education programs at Duke Fuqua School of Business and Emory Goizueta Business School, and earned a bachelor’s degree from the University of Southern California as well as an MBA from the University of Notre Dame.

  • Randy Bennett

    Randy Bennett

    Vice President of Customer Experience

    Randy Bennett began his UPS career in 1991 as a Marketing Analyst at the UPS Corporate office. In 1993 he was promoted to marketing manager and in 1999 he transferred to the Southeast California District. Throughout the next few years, Bennett held marketing positions in the Southeast California District and Pacific Region before accepting the position of product development manager at The UPS Store HQ in 2011. In 2015, Bennett accepted a lateral rotation to Franchise Development where he was the real estate development manager from 2015 – 2016 and traditional franchise development manager from 2016 to 2019. He was promoted to vice president of product development and print services in 2019 where he led a number of new product launches. In 2021, Bennett became vice president of customer experience. He attended Northwestern University and earned bachelor’s degrees in economics and German as well as a master’s degree in transportation.

  • Steve Chambers

    Steve Chambers

    Vice President of Franchise and Business Development

    Steve Chambers joined The UPS Store, Inc. in 2003 as a franchise consultant. In 2010, he made a rotation to support the company’s non-traditional location development. Chambers was promoted in 2014 to sales manager where he led both traditional and non-traditional sales. Throughout his tenure in Franchise Development, Chambers has been instrumental in overseeing the re-engineering of the store-in-store program. In 2019, he became vice president of franchise and business development. Chambers is a member of the United Way of San Diego’s Emerging Leaders Advisory Board. He holds a bachelor’s degree in liberal arts from West Virginia University as well as master’s degree in business administration from National Louis University in Chicago.

  • Bryan Clements

    Bryan Clements

    Managing Attorney

    Bryan Clements joined The UPS Store, Inc. in August 2015 as managing attorney after spending several years in private practice focusing on franchise, distribution and corporate law. Clements has represented many franchisor clients, in a wide array of industries, providing legal advice on topics including franchise development and registration, sales, renewals and terminations, contract negotiations, retail development, corporate reorganization and more. Prior to becoming an attorney, Clements worked as a film scoring technician for Sony Pictures and as owner and operator of a small sound production company serving the entertainment industry. Clements’ experience as a small business owner himself helps him understand the needs and point of view of franchisees and other entrepreneurs. Clements earned his Juris Doctor degree from Southwestern Law School, graduating cum laude from its prestigious two-year SCALE program. Clements attended Baylor University and earned a bachelor’s degree in business administration from California State University, Northridge. An accomplished writer, Clements has authored several articles on franchise law and beer distribution law.

  • Uday Hebbar

    Uday Hebbar

    Director of Information Technology

    Uday Hebbar joined The UPS Store, Inc. in January 2020 as director of information technology. He started his career with UPS in 2004 and has since held several positions with increasing responsibility in information technology. Hebbar brings over 20 years of experience in information technology spanning various disciplines with an extensive background in leading, the development and support of multiple large-scale solutions. He holds a master’s degree in mechanical engineering from the University of Maine, and a bachelor’s degree in mechanical engineering from the University of Pune.

  • Headshot image of Don Higginson standing outside of The UPS Store headquarters

    Don Higginson

    Senior Vice President of Franchise Relations

    Don Higginson joined The UPS Store, Inc. in 1982 and has held several positions within the company, including corporate counsel, senior franchise counsel and executive director of franchise relations. He was promoted to vice president of franchise services in November 1997 and to senior vice president in June 1999. Higginson was elected to the Poway (San Diego County) City Council in 1986, and was elected mayor in 1992 and again in 2010. Higginson holds a bachelor’s degree in political science from Brigham Young University and earned a Juris Doctorate degree from Thomas Jefferson Law School in San Diego. Higginson also serves on the franchise relations committee of the International Franchise Association (IFA).

  • Herb Garrett

    Herb Garrett

    Vice President of Human Resources and Training

    Herb Garrett joined The UPS Store, Inc. in August 2019 as vice president of human resources and training. Garrett began his UPS career in 1994 in Las Vegas and since 2000, has served in various human resources and operations management positions. Prior to joining The UPS Store, he was the Northern California district director of human resources. While in Northern California, Garrett was also chairman of the Oakland Workforce Development Board, and a board member of the Oakland Boys and Girls Club. An armed forces veteran, he served 21 years in the United States Air Force. Garrett holds a dual master’s degree in management, and human resources management, and a bachelor’s degree in business administration from University of Phoenix.

  • Efrain Inzunza

    Efrain Inzunza

    Vice President of Project Management Office and Strategy

    Efrain Inzunza joined The UPS Store, Inc. in May 2003 as vice president of industrial engineering. In February 2013, he was appointed regional vice president for the West Region. In September 2015, he was chosen to head a newly created Engineering Department that includes Industrial Engineering, Project Management and their respective workgroups. Inzunza began his career with UPS as a part-time package-car loader and transitioned to the Industrial Engineering Department where he served in package, hub and air operations. He later moved to UPS’s Central New Jersey district as industrial engineering manager and then worked as a project manager with UPS Retail Services in Atlanta. He holds a bachelor’s degree in business with a concentration in accounting from California State University at Fullerton.

  • David Lee - Senior Vice President of Operations at The UPS Store, Inc.

    David Lee

    Senior Vice President of Operations

    David Lee joined The UPS Store, Inc., in June 2002 as a franchise consultant in the Central Region. Lee was placed on a special assignment in October 2003 to help develop and open non-traditional locations. In the past 10 years, he has held various positions including manager of non-traditional development, Central Region operations manager and regional vice president for the Central Region. Lee was promoted to vice president of product development and print services in 2014 and vice president of operations in 2019. Lee began his career with UPS as a part-time employment supervisor in October 2000. In 2012, Lee received a Certificate in Franchise Management from Georgetown University. In 2013, Lee became a Certified Franchise Executive by the Institute of Certified Franchise Executives, the academic branch of the International Franchise Association’s Educational Foundation. Lee holds a bachelor's degree in liberal arts from DePaul University in Chicago as well as a master’s degree in business administration from Lake Forest Graduate School of Management.

  • Eric Maida

    Eric Maida

    Regional Vice President

    Eric Maida joined The UPS Store, Inc. in March 2013 as a regional vice president of the East Region. Maida started with the company in 1984 as an unloader in the Metro New York district and has held multiple positions including East Region business planning manager, Metro New Jersey district controller and most recently, director of finance of New Jersey. Since 2010, Maida has also served as a board member for the United Way of Hudson County in New Jersey. Maida earned a bachelor’s degree in accounting from St. John’s University, as well as a master’s degree in finance from Dowling College.

  • Judy Milner

    Judy Milner

    Regional Vice President

    Judy Milner joined The UPS Store, Inc. in 1988 and held various positions within the company, including accounts receivable manager, audit manager, revenue accounting manager, area operations support and director of operations. In 1997, Milner became the area franchisee in northern Virginia. For the next 13 years, Milner, along with her husband, became multiple area franchisees and multiple center owners. In 2011, Milner became a consultant for The UPS Store, Inc. where she provided training for associates in corporate-owned areas, facilitated continuing education to franchisees, area franchisees and associates from The UPS Store Headquarters. In 2013, Milner was appointed vice president of operational support. In 2021, Milner became a regional vice president overseeing corporate-owned territories. She earned a bachelor’s degree in technical business from DeVry University and an MBA in entrepreneurial and small business operations from Keller Graduate School of Management. Milner has earned a Certified Franchise Executive (CFE) designation from the International Franchise Association.

  • Sean O'Neal

    Sean O'Neal

    Vice President of Franchise Operations

    Sean O’Neal joined The UPS Store, Inc. in 2010 as a franchise consultant in the East Region. In 2015, he was promoted to operations manager, leading a team of franchise consultants, with oversight of both corporate owned and area franchisee owned territories. In October 2019, O’Neal took on a six month special assignment as the acting regional vice president for the Central Region and in July 2020, was promoted to regional vice president of corporate-owned territories. In January 2021, O’Neal became vice president of franchise operations. He holds a bachelor’s degree in communications as well as an MBA from Seton Hall University.

  • Elizabeth Orden - Regional Vice President

    Elizabeth Orden

    Regional Vice President

    Elizabeth Orden joined The UPS Store, Inc. in 1999 and has held numerous positions within the company including training supervisor, franchise consultant and West Region operations manager. In January 2017 she was promoted to regional vice president for the West Region.

    Orden holds a bachelor’s degree from Western Washington University and in 2016 earned Certified Franchise Executive (CFE) designation from the International Franchise Association.

  • Mahasty Seradj

    Mahasty Seradj

    Senior Vice President of Finance, Controller

    Mahasty Seradj joined The UPS Store, Inc. in 1983 and has held several positions within the company, including accounting manager, executive director, controller, and vice president of finance, controller. She was promoted to senior vice president of finance, controller in May 1999. As a The UPS Store, Inc. veteran, Seradj has played a key role in the company’s growth. In addition to holding bachelor’s and master’s degrees in economics from the National University of Iran, she has a master’s degree in accounting and taxation from California State University, Los Angeles. She also completed graduate work at the University of Geneva, Switzerland.

  • William Smith

    William Smith

    Director of IT Operations

    William Smith joined The UPS Store, Inc. in early 2020. Smith comes to The UPS Store, Inc. from iShip, Inc., a UPS subsidiary in Bellevue, Wash. As the chief architect and one of three founding partners, he helped launch iShip’s internet shipping platform in 1997. iShip, Inc. was acquired by UPS in May 2001, and since then Smith has been responsible for managing the development of solutions, systems architecture, and technical roadmaps for a number of products and services within Customer Solutions, iShip, and ConnectShip. He holds a bachelor’s degree in industrial and operations engineering from the University of Michigan, and a master’s degree in industrial engineering from Virginia Tech. Smith is active in his community through his involvement with various United Way-sponsored organizations, such as Hopelink Place in Bellevue, Wash.

  • Eileen Webb

    Eileen Webb

    Vice President of Product Development and Print Services

    Eileen Webb joined The UPS Store, Inc., in March 2004 in the Image and Compliance department. In 2010, she was promoted to industrial engineering manager. In 2015, she accepted a rotational assignment as the product development manager where she oversaw the deployment of the Mobile Returns and Mobile Shipping programs, and played an integral role in the development and deployment of the new minimum packaging guidelines. In 2018, Webb rejoined the Industrial Engineering/Business Information Analysis (BIA) team and led the BIA team through the organization’s advancement of data analysis with the deployment of the first corporate-wide business analytics solution. Webb earned a bachelor’s degree with a concentration in Small Business Management and Entrepreneurship from the University of Phoenix and is an MBA degree candidate with an expected completion in 2021. She has earned Certified Franchise Executive Designation (CFE) from the International Franchise Association (IFA).

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