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Alternate Delivery Location

Package pickup at one of more than 5,000 locations when it's convenient for your customers.

Designate Shipments to The UPS Store

With the Corporate Retail Solutions Alternate Delivery Location program, a shipment may be directed to a designated The UPS Store® location rather than to the recipient’s primary residence or place of business. The recipient can then pick up the package at a time that is convenient.

This is an ideal solution if you have a mobile workforce or technicians that need to receive packages while they are on the road. It is also an excellent way for your customers to securely receive packages from you. This service is available to CRS clients through a contractual agreement.

Features and Benefits of The UPS Store Alternate Delivery Program


  • This solution gives your customers, employees, guests, clients, members, and/or other end users another option for receiving shipments from you, which is particularly important if they are not home to sign for them
  • Your customers, employees, guests, clients, members, and/or other end users can pick up their packages at their convenience


  • Packages are delivered to a secure, staffed location
  • Recipients must present identification or other information you require to pick up packages so you know your shipment will reach the intended recipient
  • Your customers and/or employees will receive a superior and consistent level of service and professionalism
  • You may choose to access all of The UPS Store locations or select just a few centers as designated delivery locations

How The UPS Store Alternate Delivery Location Works

  1. You determine which locations you want to use as alternate delivery locations
  2. Using the locator, you determine the closest center to the recipient and ship the package to that location and notify the recipient
  3. The package is delivered to the designated The UPS Store location
  4. The recipient presents the required identification or other information you require and retrieves the package at their convenience

Take the Next Step

Ready to find out how our Corporate Retail Solutions can be tailored to your specific business needs? Simply fill out the CRS Business Application to have one of our Account Managers contact you.

Frequently Asked Questions

What is your Alternate Delivery Location (ADL) program?

The ADL program is designed for companies with a mobile workforce or technicians who need to receive packages out in the field. It provides flexibility on where to send and receive shipments and packages. A package may be directed to a designated The UPS Store location rather than to the recipient’s primary residence or place of business. The recipient can then pick up the package at a time that is convenient.

With the ADL solution, what happens if end-users don’t pick up their packages?

Packages will remain at The UPS Store for a specified amount of time. When that time has expired, the packages will be shipped back to their originating locations or pre-determined destinations.

Can customers pick up ADL packages after the account-specified time frame?

If the program has additional days available with a storage fee, then the package can be held for those additional days. If the package is not picked up by the end of those additional days, the package will be returned to its originating location or pre-determined destination. If the program does not have additional days available, the package will be returned.

Can ADL end-users have their packages re-directed to their homes?

For security purposes, customers are not able to re-direct their shipments to another address. Once delivery is directed to The UPS Store, the shipment cannot be intercepted and re-directed to a different location.

How can I become part of the ADL program?

To find out more about the ADL program, fill out the CRS Business Application to have someone contact you.

Corporate Retail Solutions FAQs

What business services do you offer?

The UPS Store can help speed a company’s business transactions by offering its employees and/or customers access to business services such as copying, faxing, printing, mailbox services, packaging, shipping and other related products and services. Companies utilize this program to facilitate communications with customers by using our network as a nationwide business services provider.

How can I get a consolidated bill when all of the locations are individually owned and operated?

By networking more than 5,000 The UPS Store locations, the Corporate Retail Solutions program enables us to offer central billing to our clients.

Can I obtain or purchase a list of your franchised locations?

We do not make network listings available upon request. However, we will assist you in finding The UPS Store locations that will best fit your needs.

We are looking for a temporary solution. Is the Corporate Retail Solutions program right for us?

We believe in building long-term relationships with our clients. Our solutions are intended to be long-term, ongoing programs. However, Corporate Retail Solutions can assist with temporary solutions under specific circumstances, for example, a product recall.

More information

Email for any additional questions.

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