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Exchanges

Leverage the convenience of more than 4,800 retail locations as your storefront for exchanging merchandise, parts or other items.

Simple and Convenient Exchanges

The UPS Store® can fulfill the role of your storefront, corporate office or warehouse in exchanging merchandise, parts or other items to you.

Features and Benefits of The UPS Store Exchanges Program

Convenience

  • The CRS Exchange Program provides your customers and/or employees with a convenient option for exchanging items
  • Since both inbound and outbound shipments are done simultaneously, your company saves time in facilitating the exchange
  • If you choose, all transactions are consolidated on an itemized monthly bill, helping to streamline your accounting and administrative duties

Customization

  • Your CRS Exchange Program can use any UPS® shipping service level
  • You have the flexibility to have the items returned to you that have been professionally packaged at The UPS Store
  • You have the option to have shipping and packaging charges billed directly to you or to have your customer incur part or all of the charges
  • The UPS Store will work with you to develop an exchange solution that best fits your company’s needs

How The UPS Store Exchanges Program Works

  1. You select The UPS Store locations you would like to utilize
  2. Your customer, employee, guest, client, member, and/or other end user requests an exchange of merchandise, parts or other item and is directed to the appropriate location 
  3. You ship the package to the specified The UPS Store location
  4. At his/her convenience, that individual will go to The UPS Store, present the required identification or other info you require, and exchange their item for the new one
  5. The UPS Store location follows the specified instructions agreed upon by your company to pack (as necessary) and ship the item back to you
  6. If you choose, you receive a consolidated and itemized monthly bill of all transactions

Take the Next Step

Ready to find out how our Corporate Retail Solutions can be tailored to your specific business needs? Simply fill out the CRS Business Application to have one of our Account Managers contact you.

Related Information

Our Returns solution gives your customers and/or employees an easier way to return items and/or merchandise to you.

Frequently Asked Questions

Review some of the more common questions about our corporate retail solutions programs.

Email crs@upsstore.com for any additional questions.

What is The UPS Store Corporate Card?

The UPS Store Corporate Card is designed for companies, non-profit organizations, educational institutions, associations, etc., with a large number of traveling sales representatives, field technicians and/or home-office workers. With the Corporate Card, employees, customers, guests, clients, members, and/or other end users may purchase specific products and services at any The UPS Store location, and all expenses can be charged directly to the CRS Client.

With the Corporate Card, can I limit the products and services to which my employees have access?

As the client, you can set up a default company profile and individual profiles that define what your employees can access.

May I use the Corporate Card at all locations?

You may use the Corporate Card at all The UPS Store locations in the United States.

May I get multiple Corporate Cards with the same card number?

This makes cardholder accountability difficult. Most companies issue cards on an individual cardholder basis.

How do I obtain a CRS Corporate Card?

To find out more about the CRS Corporate Card program, contact your UPS account representative or fill out the CRS Business Application to have someone contact you.

What is your Alternate Delivery Location (ADL) program?

The ADL program is designed for companies with a mobile workforce or technicians who need to receive packages out in the field. It provides flexibility on where to send and receive shipments and packages. A package may be directed to a designated The UPS Store location rather than to the recipient’s primary residence or place of business. The recipient can then pick up the package at a time that is convenient.

With the ADL solution, what happens if end-users don’t pick up their packages?

Packages will remain at The UPS Store for a specified amount of time. When that time has expired, the packages will be shipped back to their originating locations or pre-determined destinations.

Can customers pick up ADL packages after the account-specified time frame?

If the program has additional days available with a storage fee, then the package can be held for those additional days. If the package is not picked up by the end of those additional days, the package will be returned to its originating location or pre-determined destination. If the program does not have additional days available, the package will be returned.

Can ADL end-users have their packages re-directed to their homes?

For security purposes, customers are not able to re-direct their shipments to another address. Once delivery is directed to The UPS Store, the shipment cannot be intercepted and re-directed to a different location.

How can I become part of the ADL program?

To find out more about the ADL program, fill out the CRS Business Application to have someone contact you.

What is your Returns program?

The returns program provides a company's customers and/or employees a convenient way to return items or merchandise via The UPS Store. Companies have the option of having all shipping and/or packing charges billed to them or to have the end-user pay for the service.

With the Returns solution, is it better to have The UPS Store employee pack my item rather than my customer or employee?

Our locations are professionally trained in shipping carriers’ packaging guidelines. This includes specialty packaging materials and techniques for a variety of items, including electronics. Whether or not you have The UPS Store location package your item(s) may depend on the value and fragility of the item(s) and your company’s shipping arrangements.

How can I become part of the Returns program?

To find out more about the Returns program, contact your UPS account representative or fill out the CRS Business Application to have someone contact you.

What is your Exchange program?

The Exchange program allows The UPS Store to fulfill the role of exchanging merchandise, parts or other items. When an item needs to be returned and replaced, The UPS Store can facilitate the exchange, saving the company valuable time.

How can I become part of the CRS Exchange Program?

To find out more about the CRS Exchange Program, contact your UPS account representative or fill out the CRS Business Application to have someone contact you.

What business services do you offer?

The UPS Store can help speed a company’s business transactions by offering its employees and/or customers access to business services such as copying, faxing, printing, notary, mailbox services, packaging, shipping and other related products and services. Companies utilize this program to facilitate communications with customers by using our network as a nationwide business services provider.

How can I get a consolidated bill when all of the locations are individually owned and operated?

By networking more than 4,800 The UPS Store locations, the Corporate Retail Solutions program enables us to offer central billing to our clients.

Can I obtain or purchase a list of your franchised locations?

We do not make network listings available upon request. However, we will assist you in finding The UPS Store locations that will best fit your needs.

We are looking for a temporary solution. Is the Corporate Retail Solutions program right for us?

We believe in building long-term relationships with our clients. Our solutions are intended to be long-term, ongoing programs. However, Corporate Retail Solutions can assist with temporary solutions under specific circumstances, for example, a product recall.

More information

To find out how our Corporate Retail Solutions can be tailored to your specific business needs, contact your UPS account representative or fill out the CRS Business Application to have someone contact you.

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