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Returns

Leverage the convenience of more than 4,800 retail locations to help your customers return their items. 

Convenient Return Locations

Direct your customers, employees, guests, clients, members, and/or other end users to The UPS Store® to provide them a convenient way to return items or merchandise to you. With over 4,800 The UPS Store locations, returning items has never been more convenient. 

All customers have to do is simply drop the return off at any one of our many centers and our Certified Packing Experts will get their items to where they need to go, safely. 

You have the option to have all shipping and/or packaging charges billed to you monthly or to have the customer, employee, guest, client, member, and/or other end-user pay for the service at the time of the transaction.

Better Customer Experience

  • Convenient retail locations to drop off items
  • Certified Packing Experts ensure proper packaging
  • Get receipts with all the details of the return

Reduce Cost and Save Time

  • Eliminate the need to send empty boxes to customers
  • Stay focused on your business
  • Reduce damages on insufficiently packed items
  • Increase reclamation rates

How The UPS Store Returns Program Works

  1. Your customer requests to return an item
  2. You direct your customer to the nearest The UPS Store location
  3. Your customer presents the return to The UPS Store location
  4. The UPS Store packs (as necessary) and ships your item per your instructions
  5. You receive a consolidated and itemized monthly bill of all transactions

Take the Next Step

Ready to find out how our Corporate Retail Solutions can be tailored to your specific business needs? Simply fill out the CRS Business Application to have one of our Account Managers contact you.

Related Information

Our Exchanges solution can help your company save time and money by expediting the exchange process for your customer, employee, guest, client, member, and/or other end user.

Frequently Asked Questions

Review some of the more common questions about our corporate retail solutions programs.

Email crs@upsstore.com for any additional questions.

What is The UPS Store Corporate Card?

The UPS Store Corporate Card is designed for companies, non-profit organizations, educational institutions, associations, etc., with a large number of traveling sales representatives, field technicians and/or home-office workers. With the Corporate Card, employees, customers, guests, clients, members, and/or other end users may purchase specific products and services at any The UPS Store location, and all expenses can be charged directly to the CRS Client.

With the Corporate Card, can I limit the products and services to which my employees have access?

As the client, you can set up a default company profile and individual profiles that define what your employees can access.

May I use the Corporate Card at all locations?

You may use the Corporate Card at all The UPS Store locations in the United States.

May I get multiple Corporate Cards with the same card number?

This makes cardholder accountability difficult. Most companies issue cards on an individual cardholder basis.

How do I obtain a CRS Corporate Card?

To find out more about the CRS Corporate Card program, contact your UPS account representative or fill out the CRS Business Application to have someone contact you.

What is your Alternate Delivery Location (ADL) program?

The ADL program is designed for companies with a mobile workforce or technicians who need to receive packages out in the field. It provides flexibility on where to send and receive shipments and packages. A package may be directed to a designated The UPS Store location rather than to the recipient’s primary residence or place of business. The recipient can then pick up the package at a time that is convenient.

With the ADL solution, what happens if end-users don’t pick up their packages?

Packages will remain at The UPS Store for a specified amount of time. When that time has expired, the packages will be shipped back to their originating locations or pre-determined destinations.

Can customers pick up ADL packages after the account-specified time frame?

If the program has additional days available with a storage fee, then the package can be held for those additional days. If the package is not picked up by the end of those additional days, the package will be returned to its originating location or pre-determined destination. If the program does not have additional days available, the package will be returned.

Can ADL end-users have their packages re-directed to their homes?

For security purposes, customers are not able to re-direct their shipments to another address. Once delivery is directed to The UPS Store, the shipment cannot be intercepted and re-directed to a different location.

How can I become part of the ADL program?

To find out more about the ADL program, fill out the CRS Business Application to have someone contact you.

What is your Returns program?

The returns program provides a company's customers and/or employees a convenient way to return items or merchandise via The UPS Store. Companies have the option of having all shipping and/or packing charges billed to them or to have the end-user pay for the service.

With the Returns solution, is it better to have The UPS Store employee pack my item rather than my customer or employee?

Our locations are professionally trained in shipping carriers’ packaging guidelines. This includes specialty packaging materials and techniques for a variety of items, including electronics. Whether or not you have The UPS Store location package your item(s) may depend on the value and fragility of the item(s) and your company’s shipping arrangements.

How can I become part of the Returns program?

To find out more about the Returns program, contact your UPS account representative or fill out the CRS Business Application to have someone contact you.

What is your Exchange program?

The Exchange program allows The UPS Store to fulfill the role of exchanging merchandise, parts or other items. When an item needs to be returned and replaced, The UPS Store can facilitate the exchange, saving the company valuable time.

How can I become part of the CRS Exchange Program?

To find out more about the CRS Exchange Program, contact your UPS account representative or fill out the CRS Business Application to have someone contact you.

What business services do you offer?

The UPS Store can help speed a company’s business transactions by offering its employees and/or customers access to business services such as copying, faxing, printing, notary, mailbox services, packaging, shipping and other related products and services. Companies utilize this program to facilitate communications with customers by using our network as a nationwide business services provider.

How can I get a consolidated bill when all of the locations are individually owned and operated?

By networking more than 4,800 The UPS Store locations, the Corporate Retail Solutions program enables us to offer central billing to our clients.

Can I obtain or purchase a list of your franchised locations?

We do not make network listings available upon request. However, we will assist you in finding The UPS Store locations that will best fit your needs.

We are looking for a temporary solution. Is the Corporate Retail Solutions program right for us?

We believe in building long-term relationships with our clients. Our solutions are intended to be long-term, ongoing programs. However, Corporate Retail Solutions can assist with temporary solutions under specific circumstances, for example, a product recall.

More information

To find out how our Corporate Retail Solutions can be tailored to your specific business needs, contact your UPS account representative or fill out the CRS Business Application to have someone contact you.

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