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Navigating through an everchanging landscape as a small business owner or entrepreneur can be a daunting task, especially without help. Our Small Business Blog is a hub of useful information to assist you in overcoming the hurdles only small business owners understand. Look to us for accessible tips and advice you can employ immediately to help tackle the obstacles and challenges you face daily. Simply choose a topic ranging anywhere from building a better business plan to Covid-19 concerns and find the answers you’re looking for.

Topics / Previous Posts Customer Service (64)
How to Be a Mentor in a Remote World
  • 16 November 2020
  • Leo Covey

How to Be a Mentor in a Remote World

Dr. John C. Crosby, co-founder of the mentorship organization Uncommon Individual Foundation, once said, “Mentorship is a brain to pick, an ear to listen and a push in the right direction.” For small business owners who lead with both their hearts and minds, those are some powerful ingredients to tap into. At its core, mentorship is a rich relationship of trust, care, mutual respect and a myriad of other qualities that we should all strive to bring into the workplace every day.

Considering Going Cashless? Here Are the 5 Things You Need to Know
  • 12 October 2020
  • Taylor Miller

Considering Going Cashless? Here Are the 5 Things You Need to Know

As a small business owner, it’s important to be aware of the ever-changing trends in business operations. One of the more timely trends is the rapid growth of consumers going cashless with the rise in usage of mobile phone payments and contactless credit cards. In May 2020, a YouGov survey showed that 46% of Americans have been using cashless payments during the pandemic.

Regaining Customers by Going Above and Beyond
  • 20 July 2020
  • Taylor Miller

Regaining Customers by Going Above and Beyond

In this new age of business, not only do business owners need to go the extra mile to evaluate their operating status, but they also need to go above and beyond for their customers. Consumers want to feel valued, and they want to hear about products and services that offer some sort of value – convenience, fun, organization, etc. – during this pandemic climate.

Great ways to build customer trust
  • 03 February 2020
  • Jelani Markus

Great ways to build customer trust

Nowadays, consumers are looking for more from businesses than just the goods and services they provide. There is a growing desire among savvy customers to know more about where they spend their money and who they are spending it on. For a better chance at success, distinguish your business as trustworthy.

Making and Maintaining Customer Connections
  • 15 December 2019
  • Maya Harper

Making and Maintaining Customer Connections

The nature of customer relations is changing. As products and services become increasingly tailored to consumer needs, the era of large remote call centers and seemingly endless answering services can no longer keep up with consumer demands.